Sophie’s journey with Chichester District Foodbank – from receiving support to volunteering

When Sophie* first walked through the doors of Chichester District Foodbank two and a half years ago, she never imagined she would one day be volunteering there.

Facing financial struggles after giving up work to care for her daughter, Sophie found not only practical support but also a welcoming community that helped her rebuild her confidence and take control of her life. Today, she gives back as a volunteer, helping others in similar situations.

Sophie had given up work to become a full-time carer for her daughter, which left her struggling financially. “After leaving my job, I had to wait five weeks for my first payment from Universal Credit and during that time fell behind with bills and then struggled to get out of it.”

Her housing officer, Melanie from Hyde Housing, offered her support and referred her to the food bank. “She was brilliant and showed all the ways she could help me but understood that I needed immediate support.”

Although anxious about visiting, Sophie soon realised she had nothing to fear. “I walked in and was just greeted with smiles and no judgement. Everyone I encountered was really nice, and it all went smoothly.”

She was also offered practical advice and support. “I wasn’t just coming out with food; I was coming out with all the information that I needed. Hyde helped me with getting on social tariffs – I didn’t even know what this was.”

Social tariffs are discounted rates on essentials such as broadband, water, and energy bills, designed to help people on low incomes. “It’s knowing this stuff,” Sophie says, “and being put onto things like social tariffs should happen automatically when you are in similar situations to mine.”

Over time, Sophie began to rebuild her confidence and connect with others in similar circumstances. “I attended a family food and fun session, and it was such a nice, positive experience. We felt part of the community. My daughter often struggles in social situations, but she grew in confidence and made friends with other children. It was lovely to see.”

Now, Sophie is giving back to the service that once supported her. “I am now volunteering regularly, and I love it. After turning my life around, I wanted to give back to those who helped me. I get to hear others’ stories and support them using my own experiences. I feel so lucky and fulfilled to be able to help in any way I can.”

While she’s proud of how far she’s come, Sophie recognises the challenges that remain. “Despite the amazing job all the people connected with the food bank do, the demand for people needing to use it is high.”

Her advice for anyone struggling is: “Don’t wait until you hit rock bottom. There are people out there that you can reach out to. You’re not alone.”

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*name changed to protect identity

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