Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for your circumstances  we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support, if needed, to help address some of the issues behind the reasons for your crisis. Agencies we work with include:

  • Citizens Advice, Chichester  tel: 0344 477 1171 or 0300 330 0650
  • Chichester District Council – West Sussex Community Hub – 033 022 27980 open 8am to 8pm
  • Housing support officers,
  • Social services
  • Your local church
  • Local charities, such as Stone Pillow, Christians Against Poverty, My Sister’s House

If you have children, you can contact:

  •    Your local school
  •    Children’s centres, e.g. Children and Family Centre 01243 642950
  •    Your Health visitors

1. Call/email the referral agency.

Contact one of the agencies above, who will discuss your situation and supply you with a foodbank voucher where appropriate. If you need help, please do call or email us for advice.  Whilst, we are not open for you to visit, all our centres are on the end of the phone Monday to Friday between 9am – 5.oopm.You can find a list of our local centres and opening times here.

The Arun and Chichester Citizen’s Advice number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. 

2. We will call you. 

Once we have received your voucher, we will call you to check your details and see whether you need any additional supplies, such as nappies, pet food, or whether you have any particular dietary needs, such as gluten free. We aim to send your food parcel out to you within 24 hours (Monday to Friday). Our delivery team will contact you closer to the time to confirm you are in. They will leave your parcel on your doorstep and wait to check you receive it.

If you do not receive a call from us with 24 hours of your voucher, please do call us.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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